Information charter
This section includes UK Export Finance's information charter which is the policy on data protection, and includes information on how we hold non-personal and personal information, and how you make a request for this information.
On this page:
- Non-personal information
- Personal information
- Rights to request information under the Data Protection Act
- Requests for other types of information
- Queries and concerns
We may need to handle information about you or your business so that we can provide better services for you. This is how we look after that information
Non-personal information
If we receive non-personal information from third parties we must comply with any legal obligations which apply to that information.
Personal information
If we ask you for personal information, and you provide it to us, we must comply with our obligations under the Data Protection Act. They include:
- saying why we need that information;
- asking only for the information that we need, and not to collect too much or irrelevant information;
- protecting that information and making sure that nobody has access to it who shouldn't;
- letting you know if we will share it with other organisations - and whether you can object to that;
- not keeping it for longer than necessary.
In return, we ask you to:
- give us accurate information; and
- tell us as soon as possible if there are any changes to that information.
This helps us to keep your information reliable and up to date.
You can find more details on:
- how to find out what information we hold about you and how to ask us to correct any mistakes;
- agreements we have with other organisations’ for sharing information;
- how we check the information we hold is accurate and up to date (see our information security risk management policy, which you can find on the right hand side of this page); and
- how to make a complaint.
Rights to request information under the Data Protection Act
To make a request under the Data Protection Act for information which we hold on you, use the requesting information form which you can find on the right hand side of the page below.
Requests for other types of information
The Freedom of Information Act (FOIA) and the Enviromental Information Regulations (EIRs) gives you the right to request general information held by us. Use the requesting information form, which you can find on the right hand side of this page, to find out how to make a request under the FOIA or the EIRs.
Queries and concerns
If you have any queries or concerns or want to make a complaint regarding our holding or use of personal or non-personal information, use the requesting information form which you can find on the right hand side of this page
Information Commissioner
For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner at:
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
Telephone: 08456 30 60 60 or 01625 54 57 45
Fax: 01625 524510
Go to the Information Commissioner’s office website, which you can find on the right hand side of this page, for more information.
